How can I order?

You are welcome to order via the website or call me on the phone if you'd prefer.

How do I change or cancel my order?

I understand  that you may wish to change or cancel your order. If you are able to get in touch asap either by email or phone I'll do my best to perfect your order. Once the order is shipped I may not be able to amend the order without further cost.


How do I pay for my purchases?

Payment is taken at the checkout via Visa, Mastercard or bank transfer. If you have any trouble please contact me.

Is it safe to use my credit card online?

Yes, all payments are processed through a secure checkout system.  If you would prefer to place an order by telephone.


How quickly do you process orders?

I try to dispatch all orders within 48 hours. If you haven't received an email confirmation within 48 hours contact me for confirmation. If you want your order in a desperate hurry please contact me by phone and I'll do my very best to help you.

If this is a gift will the recipient see the price?

No. You will receive the email stating the price. The note delivered with the gift won't include the price.

How much does shipping cost and how long does it take?

Please refer to the Shipping Information page.

How much does shipping cost internationally and how long does it take?

Please refer to the Shipping Information page.

How much does customs tax cost on international orders?

Please refer to the Shipping Information page.

What do I do if I haven't received my order?

Use the tracking information in the confirmation email to see where your parcel is at. If you cannot locate your parcel, get in touch with us at info@scottishcashmereaustralia.com.au with your order number and we'll do our very best to track down your goodies.


What do I do if I want a refund or exchange?

Please refer to the Returns & Exchange page.

What do I do if my product arrives damaged?

I take the greatest care but in the very unlikely event of this occurring please contact me to let you know.


When will sold out products get back in store?

Please get in contact with me and I'll be able to advise you. Some products I can easily obtain more of however, some products take around 4 months to make. Additionally some products will be permanently unavailable.

How do you select products and where do they come from?

I'm extremely fussy with quality and only source the finest quality predominantly from Scotland and England. Many I source from my regular trips. Each product will have the country of providence in it's description.


Can I buy gift cards?

Yes. Gift vouchers are available for the denomination you wish. You can find gift cards here.

How do I use my gift card?

If you have one of my gift cards, just enter the code at the checkout box and your discount will be automatically deducted.


What is the best way to store my cashmere?

I always store my cashmere in the way that it comes presented. By doing this your keeps your cashmere is protected in the best possible way.

What is the best way to wash my cashmere?

I recommend hand washing in warm water with a gentle wool wash. Dry naturally on a flat surface.

For more Product Care info.


If you can't find an answer to your question here please contact by email or phone.


0418 684754
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